Join the Prism family and together we can make great things happen!

Sales Support Specialist

Location: Rochester, NY

Are you a creative and innovative person that’s great with customers? Are you a relationship builder who puts the needs of your customer first while keeping the company’s bottom line top of mind? Do you get excited when new products become available to present to existing customers? If so, the Prism Lighting Group has an exciting career opportunity for you!
Prism Lighting Group is an award-winning leader in innovative lighting solutions designed specifically to help our clients excel in the Exhibit/Event/Retail industry. With unique designs, comprehensive catalogues and expert deployment strategies, exhibit illumination is our specialty. Our dedicated team of professionals has decades of lighting experience which allows us to offer on-site or remote expertise and logistical support to help our customers standout through collaborative planning, design, fabrication, and installation. We’re growing and we’re looking for an innovative Sales Support Specialist to join our team.
Key Responsibilities  
Key responsibilities are supporting Prism with sourcing new sales opportunities through inbound lead follow-up emails, incoming customer inquiries and outbound calls. Position includes accepting incoming phone calls / general inquiries and assisting the Prism team with sales support, contributing to the success and growth of the company.
Additional responsibilities include customer sales follow-up, lead qualification, order processing, and customer database management. Prism Tradeshow Lighting may require you to perform other duties related to sales and customer service.
Primary Duties and Objectives:
  • Source new sales opportunities through inbound lead follow-up and outbound calls and email
  • Accept incoming phone calls / general inquiries
  • Maintain and expand the database of prospects within the assigned territory
  • Provide information on products and services to customers and prospects
  • Document all Prism tradeshow sales leads and manage follow-up program
  • Manage Prism CRM program and integrate with existing Prism accounting program (SAGE50)
  • Perform proactive sales lead follow-up in support of associated corporate marketing campaigns
  • Support Prism by establishing rapport and developing new relationships with customers
  • Interact with all Prism offices and strategic partners to maintain good communication
  • Support incoming sales inquiries and help to prepare quotes
  • Support Prism with handling customer requests, issues or concerns
  • Support sales staff with existing sales orders (order confirmation, invoicing, etc.)
  • Assist Prism at customer product presentations, tradeshow events and marketing related events

Job Requirements

The ideal candidate will have a combination of experience and education in any of the following areas; inside sales, project management, marketing and technology, with knowledge of LED lighting for a tradeshow, retail exhibits or architectural design.

Skills considered an asset; sales, customer service, customer relationship management software, estimating, reading 3D drawings, SAGE or Simply, MS Excel, MS Word, MS Outlook.

We thank all candidates for their interest in this position. However, only candidates who are selected for an interview will be contacted.

Click here to Apply!

The PRISM Group of Companies is an equal opportunity employer and supports diversity in the workplace.

WE’RE LOOKING FOR Licensed Electrical Sub-contractors!

Location: Brampton, ON

Are you a small to medium size independent Electrical Contractor looking to expand your business?

Prism Lighting Group™ is an award-winning leader in innovative lighting solutions designed specifically to help our clients excel in the Exhibit, Tradeshow, Sign, Commercial Brand Environment & Retail Display Industries.

In support of our continued growth throughout North America, Prism is looking for independent Electrical Contractors to join our dedicated team of professional Lighting Technicians as an Electrical sub-contractor in Brampton, Ontario.

With Prism’s existing customer base and line of complementary products you are automatically guaranteed business. What’s the catch?

You must have a strong work ethic and willing to assist with installing and managing electrical lighting projects with support from our team of Lighting Technicians. As well as have a strong understanding of ESA / CSA and able to work with deadlines independently or as part of team.

If you are an independent Electrician with a Contractor’s license, a strong drive to succeed and the know-how to back it up, then THIS could be the opportunity for you. Projects range from large temporary exhibit fixtures to multiple permanent retail commercial displays.

Please send inquiries to

We’re Looking for Distributors!

Expand your business by adding new and innovative lighting solutions to your product line.

We’re a rapidly growing, award-winning Canadian manufacturer with a global footprint and looking to expand our distributor network across the USA. Our award-winning technology will complement your products, help to boost sales and make you stand out from the competition.

Prism Lighting Group™ offers a great return on investment with marketing support, competitive sales % and incentive pricing. Prism has demonstrated genuinely strong user appeal and a track record of introducing new, innovative, and award-winning products to the market.

Joining our already established network of Distributors, you will be a supplier, producer, or builder of displays with industry experience, an existing customer base and a line of complementary products in the Retail Environments, Trade Show & Exhibit or Lighting & Supplies industries.

Please send inquiries to